Our Commitment to Customer Care

Why Novell & Novell Counseling Services?

We believe that all our clients deserve to receive the highest standard of care.  When our clients visit our office, they can expect to be treated with respect, warmth and understanding, even before they sit down with their therapists.  Our goal is to provide excellent services offered by therapists who keep themselves current on new information, and constantly work to improve their skills and knowledge base.  We believe in providing excellent customer service by:

  1. Striving to respond to customer calls and emails rapidly.
  2. Caring support staff that assist you in scheduling and billing.
  3. Offering appointments within 24-48 hours of your call or email inquiry.
  4. Providing a variety of therapists from which to choose.
  5. Verifying  insurance benefits and informing of your share of cost prior to scheduling.
  6. Billing your insurance for you.
  7. Informative website that is dynamic and a mental health resource. Including online client forms and secured email communication.
  8. Maintaining security and privacy of communications with soundproofing and electronic storage of therapy records kept in house.